STAY AHEAD WITH OUR SUPPORT2 ACCOUNT MANAGEMENT MODEL
When it comes to staying ahead of the competition, you need more than a support person or an account manager. You need a team that works together fast and effectively. Only BlueHornet offers Support2 – the industry’s only two-tiered model for self-service and collaboratively managed accounts. Support2 exponentially increases the attention given to your email program.
WHY SUPPORT2 ?
The standard industry model for self-serve or collaborative engagements is support on an as-needed basis. That usually means that it’s your responsibility to identify an issue with your program and once you get your ESP’s attention, they’ll work with you on a resolution. Most brands tell us that the as-needed support they get from email service providers isn’t what they need at all. We developed Support2 because we believe that:
Ongoing proactive support delivers better program results than reactive problem solving. We see this all the time.
Your business needs should always drive your email strategy. We learn your business first.
- Two is better than one. You get an account manager and an account coordinator, both of whom know your business needs.