Account Management

STAY AHEAD WITH OUR SUPPORT2 ACCOUNT MANAGEMENT MODEL

When it comes to staying ahead of the competition, you need more than a support person or an account manager. You need a team that works together fast and effectively. Only BlueHornet offers Support2 – the industry’s only two-tiered model for self-service and collaboratively managed accounts. Support2 exponentially increases the attention given to your email program.

WHY SUPPORT2 ?

The standard industry model for self-serve or collaborative engagements is support on an as-needed basis. That usually means that it’s your responsibility to identify an issue with your program and once you get your ESP’s attention, they’ll work with you on a resolution. Most brands tell us that the as-needed support they get from email service providers isn’t what they need at all. We developed Support2 because we believe that:

  • Ongoing proactive support delivers better program results than reactive problem solving. We see this all the time.
     
  • Your business needs should always drive your email strategy. We learn your business first.
     
  • Two is better than one. You get an account manager and an account coordinator, both of whom know your business needs.